Please do not ask the doctor to make a home visit if you are well enough to come to the surgery.

If your are medically unfit to visit the surgery please telephone 028867 62995 before 10am.

You will be asked by the receptionist to provide a complete description of the patient's condition. The doctor will phone you to decide the best way to deal with your condition.

Emergency calls:

We expect home visits at all other times to be restricted to cases of extreme urgency and this will be assessed by the triage doctor. Genuine emergencies will be given top priority at all times.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five  years.

Please remember that several patients can be seen at the surgery in the time it takes to make a home visit.

The Doctors and Nurses are available to offer telephone advice. You will be asked to leave y our number for ust to return your call.

If you require telephone advice the Advanced Nurse Practitioner / Practice Nurse or Treatment Room Nurse may be able to assist you since it is not always possible to speak to the doctor. If your call is urgent you may ask to speak to the triage doctor.

Staff have been asked not to disturb consultations with non-urgent telephone calls. It is not necessary to speak to the doctor to obtain test results; the doctor will leave instructions if appropriate.

Interpreter services are available for patients whose first language is not English.

Requests for this service should be made through reception at the time of booking your appointment.

In the case of an emergency, we have access to a telephone interpreter.

The Practice would encourage patients aged over 75 years who have not attended the Practice in the past three years to arrange an appointment wiht the Practice Nurse for a health check.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is essential that you telephone if you cannot keep your appointment. Even at short notice we can usually allocate your appointment to someone else.

To cancel your appointment:

• phone us on 028 8676 2995, Monday to Friday from 8.30am to 5.30pm
• reply CANCEL to your appointment reminder text message

Our-of-Hours Cover

If you need medical help now call Dalriada Urgent Care on 028 2566 3500.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Click here for details of other emergency care services available.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs